To those who posted a lot of comments, thank you very much for taking part in the discussion. I know that I have been silent for the past years. I also wish that I can post something positive about the company. Instead, I have another rant to make and it happened a few months back.
Last year, we complied all requirements needed for us to build a fence and that includes paying bonds. The bond should be returned after the construction is finished. A year later, no bond was returned despite the “friendly’ way of asking for updates. Everytime we go to their office, they will always (1) ask for another document of which they have a copy because we submitted everything before. They would often use the (2) absence of their engineer as reason. I wonder how many absences is allowed in that company. It even came to a point when they asked us (3) to give them a copy of the receipt they issued when we paid the bond. They even mentioned that they (4) lost their file that is why they could not process our refund.
When it comes to paying bonds, they want to be on schedule. But when it is the right time for them to return the bond, it would take us at least 6 months just to know if they are processing our papers.
Sad story don’t you think?